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Issue with credential mobile
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Schlage Mobile Credential – Troubleshooting Errors
Resolution:
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:
Cannot add a mobile credential to an Engage user.
Resolution:
We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:
What is included in the Schlage Mobile Access Solutions?
Resolution:
Schlage Control™ mobile enabled smart locks Schlage NDEB and LEB mobile enabled wireless locks Schlage MTB mobile enabled multi-technology wall mount readers Schl...:
Can I remotely open the NDEB with my phone app?
Resolution:
The NDEB, LEBxx, locks do not support remote unlock commands.You cannot remotely unlock any of the locks with the Engage software. You would need to be in front of the lock, or within BLE ran...:
Schlage Mobile Credentials - Enrolling Into Multiple Sites
Resolution:
The same mobile number cannot be enrolled in more than one Engage site. :
How to enroll Pure Mobile credentials to the Isonas Pure Access Cloud?
Resolution:
There are 2 ways you can enroll your mobile credential into the Isonas system. 1. You can enroll by presentation. 2. You can manually enroll the mobile credentia...:
Can they add the same mobile credential to multiple sites?
Resolution:
No, it will only work on 1 site. It will let them add it, but it will only work on the last one added. :
Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?
Resolution:
If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled.On Android the ID is linke...: