hand is not recognized

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When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process.  They are detail orie...
Ensure the end user is using the latest version of the Schlage Utility Software application.
When the GWES error occurs, RESET the Hand Held Device using the RESET button under the battery cover.  After RESET of the Hand Held Device (HHD), the error will be gone.
ADFwPkg 2.17.10 released 06/06/2011 is the first AD firmware Package that supports WRI400 and CT5000 devices.
SUS 4.4.0 released on 06/06/2011 is the first released SUS version compatible with WRI400 and CT5000 devices.
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board.  The first step is to replace the lit...
Update your lockset using ADFwPkg 2.19.0 or higher.  This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.
Once a user changes the SUS coupling password , the previous SUS coupling password is also saved by the SUS program; this allows the user to update multiple locks with a new Coupling Password witho...
The Coupling Password update is automatic; whenever the Schlage Utility Software, with a new Coupling Password connects with a device, the Schlage Utility Software will automatically update its old...
The internal process to couple a device with new SUS password is described as follows: the SUS first tries to couple with the current password.  If that fails, the SUS tries to couple with the prev...
To verify that the device/lock is coupled; click on the SUS device options-> Couple HHD to device , a message will pop up confirming that the device is already coupled.  
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...