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Answer
Who to contact?
Resolution:
Please refer to the Allegion Contact Us web page for all inquiries in North and South America. Contact Us for Europe, Middle East, India, Africa and Asia Pacific, ...:
Who can adjust or replace the Chexit RX switch?
Resolution:
For Chexit devices with solenoid driven shipped from the factory prior to 8-24-2015, the RX switch is ordered as a "Special CX RX Switch". It may only be installed or adjusted ...:
What is the part number for the CX-RX switch?
Resolution:
For solenoid driven Chexit devices shipped from the factory prior to 8-24-2015, the RX switch is no longer available. This part was discontinued in 2019. If the older version Chexit RX s...:
Do you have a micro-switch with orange wires?
Resolution:
The micro-switch with two orange wires is probably the Chexit switch assembly for devices shipped prior to 8-24-2015 with solenoid driven, part number 13-065-00. :
Should a solenoid be hot to the touch?
Resolution:
If there is concern that the solenoid or device is "too hot" or has the capability to cause injury, disconnect the device and contact a authorized service representative to analyze the opening.: