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You can contact Allegion Customer Service (Sales Support) or Technical Support (Product Support) by phone or by email. To contact by phone: call 877.67...
NOTE: You can also reach your local sales office by dialing 877-671-7011 and selecting option #3 from the main menu. You will be directed to your sales office based on the area code ...
All inquiries from a customer (Voice mail, Email, Call) regarding specific product information because of an incident, lawsuit or lawyer involvement please send information to Tracy Jaques, tr...
Please refer to the Allegion Contact Us web page for all inquiries in North and South America.Contact Us for Europe, Middle East, India, Africa and Asia Pacific,  You can also r...
For Chexit devices with solenoid driven shipped from the factory prior to 8-24-2015, the RX switch is ordered as a "Special CX RX Switch".  It may only be installed or adjusted on ex...
For motor driven Chexit devices shipped from the factory after 8-24-2015, the RX switch is standard, part number 116717-00.    
For solenoid driven Chexit devices shipped from the factory prior to 8-24-2015, the RX switch is ordered as a "Special CX-RX switch" by SSC or distributors.  The switch may only be installed o...
The micro-switch with two orange wires is probably the Chexit switch assembly for devices shipped prior to 8-24-2015 with solenoid driven, part number 13-065-00. 
It is normal for a solenoid to be warm to the touch.
Various situations, such as continuous duty use or application of voltage that is higher than specified, can cause the solenoid to become warm.
If there is concern that the solenoid or device is "too hot" or has the capability to cause injury, disconnect the device and contact a authorized service representative to analyze the opening.