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“ Engage NDE add credential error ”

Resolution: The 1 1/8" - Square corner, T-strike, box, 1 1/8" x 2 3/4" (1) T-strike (1) Standard box (1) Door position magnet :

Why is the battery draining so quickly on an AD-Series lock with a Keypad ONLY (KP) credential reader?

Resolution: A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.:

When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.

Resolution: The NoTour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still a...:

Schlage Mobile Credential – Troubleshooting Errors

Resolution: Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:

Cannot add a mobile credential to an Engage user.

Resolution: We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:

Why doesn't my AD lock go into Construction Mode?

Resolution: Update your device firmware to the latest version to fix this early design / feature update:

LE and NDE Sample Credential Encoding Information

Resolution: The sample credentials are: Bit format: 26A, 26-bit format Facility code: 55 The Badge ID is printed directly on the card. :

Getting message “Adding Failed, Could not connect to accessory” for BE479 Sense

Resolution: First, perform a Factory Default Reset Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on. Reop...:

Why don't I don't see the Mobile Credential tab in my Engage web portal for Assigning Mobile Credentials?

Resolution: You must have at least one Control 2.0 (B version), NDEB or LEB or CTEB Engage device commissioned to that Engage site to have access to the Mobile Credential field. :

Will the NDE locks read HID iClass SEOS credentials?

Resolution: No, SEOS CSN is different every read, we can't read them even if iClass CSN is enabled. :

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“ Engage NDE add credential error ”

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