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“
Engage NDE add credential error
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RELATED FAQS
Question
Answer
What is included in the 10-132-118 strike for the NDE lock?
Resolution:
The 1 1/8" - Square corner, T-strike, box, 1 1/8" x 2 3/4" (1) T-strike (1) Standard box (1) Door position magnet :
Why is the battery draining so quickly on an AD-Series lock with a Keypad ONLY (KP) credential reader?
Resolution:
A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.:
When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
Resolution:
The No Tour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still ...:
Schlage Mobile Credential – Troubleshooting Errors
Resolution:
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:
Cannot add a mobile credential to an Engage user.
Resolution:
We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:
Why doesn't my AD lock go into Construction Mode?
Resolution:
Update your device firmware to the latest version to fix this early design / feature update:
LE and NDE Sample Credential Encoding Information
Resolution:
The sample credentials are: Bit format: 26A, 26-bit format Facility code: 55 The Badge ID is printed directly on the card. :
Getting message “Adding Failed, Could not connect to accessory” for BE479 Sense
Resolution:
First, perform a Factory Default Reset Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on. Reop...:
Why don't I don't see the Mobile Credential tab in my Engage web portal for Assigning Mobile Credentials?
Resolution:
You must have at least one Control 2.0 (B version), NDEB or LEB or CTEB Engage device commissioned to that Engage site to have access to the Mobile Credential field. :
Will the NDE locks read HID iClass SEOS credentials?
Resolution:
No, SEOS CSN is different every read, we can't read them even if iClass CSN is enabled. :