Issue:
“Credential Error” when trying to use Schlage Mobile Credential on iOS or Android.
Resolution:
Follow this guide to resolve issues with Schlage Mobile Credential errors:
...
Error Code 407 usually indicates that NoTour sectors are full.
It could also mean a FW update to the MT20w is needed.
Try updating FW and confirming that at least 1 sector is available in...
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue.
Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
We first have to make sure you have mobile credential enabled locks.
The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410)
Make sur...