Issue:
“Credential Error” when trying to use Schlage Mobile Credential on iOS or Android.
Resolution:
Follow this guide to resolve issues with Schlage Mobile Credential errors:
...
Error Code 407 usually indicates that NoTour sectors are full.
It could also mean a FW update to the MT20w is needed.
Try updating FW and confirming that at least 1 sector is available in...
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue.
Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
Make sure the user does NOT have the mobile credential installed first.
If they do, delete the app first. Click on the link you will get once the phone number has been added to Engage.&...