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“ Engage Gateway setup ”

Resolution: First, perform a Factory Default Reset Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on. Reop...:

What is IP Mode on the Gateway

Resolution: In this mode, the ENGAGE Gateway communicates with an IP-based host. Power is supplied by either PoE on the Ethernet cable or the wall power supply that is included with the Gateway. Data is suppli...:

What is RSI Mode on the Gateway?

Resolution: Connect ACP to the Gateway using either 2- or 4-wire RS-485 connections. Consult the software alliance provider on Gateway configurations. The Gateway has RS-485 communication status:&...:

Schlage / Von Duprin RU and RM - Use in Engage Managed Standalone Account or Site

Resolution: Remote undogging (RU) using ENGAGE software via Wi-Fi is available for scheduled lock-up events only without the need of an ENGAGE Gateway. Note, this solution is not available for real time lock...:

Issues Receiving E-mails from Engage

Resolution: This issue is very common, especially on secure corporate email systems running Office 365 or active email firewall and spam filtering. Please follow these steps as most likely the emails were...:

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“ Engage Gateway setup ”

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