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“ engage credentials are showing up with dashes ”

Resolution: iClass cards read differently on CTE and NDE. NDE readers can only see a truncated 40-bit iClass CSN CTE's MT11 and MT15 readers see a 64-bit iClass CSN, by default. ...:

Schlage MT20 Enrollment Reader - Enrolling 3rd Party Smart Cards via CSN

Resolution: To configure an MT20 to enroll 3rd party smart cards via CSN: Use configuration card, part number CE-404-033, "Enable CSN". The MT20 can then be used to enroll 3rd party smart credentia...:

Can you set up a bit mask in Isonas for the Schlage smart credentials?

Resolution: No, you must enroll by presentation.:

I cannot see the Credential Badge ID number of an enrolled credential in Engage.

Resolution: If the badges are locally enrolled at a Engage lock, the cards or fobs only show as Credential 1 or Credential 2 etc. The Card IDs are only visible if you are using smart credentials and...:

Schlage Engage - "Credential has been used in the past and cannot be reused" Error

Resolution: This error indicates the credential was previously designated as a master credential on that site and was deleted. Deleted master credentials cannot be used again on the same site. Recommend ...:

LE and NDE Sample Credential Encoding Information

Resolution: The sample credentials are: Bit format: 26A, 26-bit format Facility code: 55 The Badge ID is printed directly on the card. :

How can I change the country code for the Engage Mobile credentials?

Resolution: Currently, the Schlage Mobile Credential is supported for US usage only. The 1+ Country Code cannot be changed.:

Cannot add a mobile credential to an Engage user.

Resolution: We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:

How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?

Resolution: - With the CIP NOT inserted and the Schlage Utility Software (SUS) running o Enter the Master Programming PIN or Present Loc...:

Why don't I don't see the Mobile Credential tab in my Engage web portal for Assigning Mobile Credentials?

Resolution: You must have at least one Control 2.0 (B version), NDEB or LEB or CTEB Engage device commissioned to that Engage site to have access to the Mobile Credential field. :

Schlage Mobile Credential – Troubleshooting Errors

Resolution: Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:

Schlage Mobile Credentials - Enrolling Into Multiple Sites

Resolution: The same mobile number cannot be enrolled in more than one Engage site. :

When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.

Resolution: The NoTour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still a...:

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“ engage credentials are showing up with dashes ”

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