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“ engage credentials are showing up with dashes ”

Resolution: iClass cards read differently on CTE and NDE. NDE readers can only see a truncated 40-bit iClass CSN CTE's MT11 and MT15 readers see a 64-bit iClass CSN, by default. ...:

Schlage MT20 Enrollment Reader - Enrolling 3rd Party Smart Cards via CSN

Resolution: To configure an MT20 to enroll 3rd party smart cards via CSN: Use configuration card, part number CE-404-033, "Enable CSN". The MT20 can then be used to enroll 3rd party smart credentia...:

Can you set up a bit mask in Isonas for the Schlage smart credentials?

Resolution: No, you must enroll by presentation.Also note that although the Isonas device may read the CSN of the smart credential, it will not read the secure sector, nor will the enrolled badge ID match the ...:

I cannot see the Credential Badge ID number of an enrolled credential in Engage.

Resolution: If the badges are locally enrolled at a Engage lock, the cards or fobs only show as Credential 1 or Credential 2 etc. The Card IDs are only visible if you are using smart credentials and...:

Schlage Engage - "Credential has been used in the past and cannot be reused" Error

Resolution: This error indicates the credential was previously designated as a master credential on that site and was deleted. Deleted master credentials cannot be used again on the same site. Recommend ...:

LE and NDE Sample Credential Encoding Information

Resolution: The sample credentials are: Bit format: 26A, 26-bit format Facility code: 55 The Badge ID is printed directly on the card. :

How can I change the country code for the Engage Mobile credentials?

Resolution: Currently, the Schlage Mobile Credential is supported for US usage only. The 1+ Country Code cannot be changed.:

Cannot add a mobile credential to an Engage user.

Resolution: We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:

How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?

Resolution: - With the CIP NOT inserted and the Schlage Utility Software (SUS) running o Enter the Master Programming PIN or Present Loc...:

Why don't I don't see the Mobile Credential tab in my Engage web portal for Assigning Mobile Credentials?

Resolution: You must have at least one Control 2.0 (B version), NDEB or LEB or CTEB Engage device commissioned to that Engage site to have access to the Mobile Credential field. :

Schlage Mobile Credential – Troubleshooting Errors

Resolution: Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:

Schlage Mobile Credentials - Enrolling Into Multiple Sites

Resolution: The same mobile number cannot be enrolled in more than one Engage site. :

When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.

Resolution: The No Tour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still ...:

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“ engage credentials are showing up with dashes ”

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