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“ EL not retracting ”

RELATED FAQS

Question
Answer
What would cause an EL device to pull and release?
If your Von Duprin EL (solenoid) device pulls and releases quickly instead of holding the latch retracted, please check all of the items below.In most cases, one or more of these solutions will r...
Why is my latch not retracting when I depress the push pad on an XP98/99 device?
  Pushing on the push  bar or activating the EL/QEL or the trim on Von Duprin XP98/99 exit device does not retract the latch, it releases the latch only. Door must be pushed or pulled when device o...
Can the Von Duprin EL option be added to any existing 98/99 device?
The Von Duprin EL option can be added to any existing 33A/35A, 98/99 series exit devices. 
What wire gauge and run is recommended for Von Duprin electric latch retraction EL device?
  For Product Shipped Prior to August 2012 using the old (black) potted module: a.       0-100 ft 14 gauge wire b.      0-200 ft 12...
 
What power supply is needed for EL devices?
The Von Duprin PS914 power supply must be used on the EL devices with either the 900-2RS or 900-4RL option board since the EL devices requires power supplies set at 24VDC to be able to provide the ...
  You can use a Von Duprin PS914 power supply with any of the following option boards depending on the application. 900-2RS board  will power 1 or 2 devices that do not require timing from pow...
Is there a conversion kit to add Electronic Dogging (ED) or Electric Latch Retraction (EL) to a 1690 or 1790 in the field?
There is no conversion kit to add EL or ED to an existing 1690 or 1790 series device. All of the components are built into the device, since the device does not have a separate baseplate.  You ...
Can Von Duprin QEL/EL and CX device to be in the same device?
You can not use these options together on the same device per the following reasons: QEL/EL device retracts the latch bolt of the exit device allowing entry. CX (Chexit) device locks the p...