door wont shut

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Changes to the Falcon W501 latch offering were made on 2/13/2012.   Prior to 2/13/2012: The W501 entry lock was supplied with a restoring latch which causes the button to pop and unlock...
Both the ND50 and ND53 will not unlock when the door is shut.  The only way to pop the button is by turning the key on the outside or the lever on the inside.  Occasionally custome...
The Senior Swing has a built in circuit that controls closing speed through the motor. If the door is slamming, there must be a broken gear in the gearbox and the gearbox will need to be replaced.
To correctly answer this question, we need to know how much more force is required to get the door closed. They could try turning the Rod & Shoe over (short side of shoe towards the hinge), or they...
There is potential for ND40/ND44's manufactured around March 2011 to remain locked after egress, or after the latch is depressed.  There was an issue with the keycam that created a bind when l...