Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
Device not detected
”
RELATED FAQS
Question
Answer
How do I use an AD-Series Relay Board (RLBD)?
Resolution:
This RLBD data sheet can also be found at Schlage/Technical Support. RLBD DataSheet :
Why is my HHD not connecting to my AD lock?
Resolution:
5) If working with a CO lockset, the mechanical key switch needs to be in its "Inactive" or normal position. Ensure the triangle alignment on the front escutcheon and that...:
Which AD firmware package version supports WRI400/CT5000 devices?
Resolution:
SUS 4.4.0 released on 06/06/2011 is the first released SUS version compatible with WRI400 and CT5000 devices.:
Upgrading any AD-Series lockset to an AD300 - power restrictions
Resolution:
Connect 12VDC or 24VDC power supply to the AD300 lock before attempting HHD communication.: