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Resolution: Skip to main contentThe warranty policy outlined on this page is for Schlage-branded products only. To view a printable PDF of the warranty information below, please go here. To...:

Who to contact?

Resolution: Please refer to the Allegion Contact Us web page for all inquiries in North and South America. Contact Us for Europe, Middle East, India, Africa and Asia Pacific, You can ...:

How do I contact Schlage Biometrics Technical Support?

Resolution: To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...:

How do I program my device?

Resolution: The programming processes for Allegion devices can be both product and features specific. Some products programming processes are electronic in nature, others are physical in nature. &nb...:

How do I wire an EL device to normally hold open the latch and release it during a fire alarm?

Resolution: Use a normally closed fire alarm as the input to the power supply option board (PS873-2 or PS914-2RS), this will hold the latch retracted. During a fire alarm, the contact will open, dropping...:

Is there a way to get a dry contact signal from a Chexit device when it is in alarm?

Resolution: To get a dry contact signal from a Chexit device to monitor the alarm, use the blue and brown wires (do not connect the blue to the red) of the harness connector cable tha...: