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Resolution: Please refer to the Allegion Contact Us web page for all inquiries in North and South America. Contact Us for Europe, Middle East, India, Africa and Asia Pacific, You can ...:

Falcon 19 R is sticking when I use the 914 KIL trim.

Resolution: First, make sure the device is being tested while it is mounted to the door with trim installed. (Testing the device on the bench may show behaviors that will not occur once the d...:

What would cause a door closer to slam?

Resolution: There are a few things that can cause a closer to slam. The closer could be adjusted incorrectly. Turn all regulating screws clockwise until they stop. Then open each valve 1 and 1/2 turns. If t...:

How do I contact Schlage Biometrics Technical Support?

Resolution: To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...:

Does LCN repair or sell rebuilt closers?

Resolution: Because of the new extended LCN warranties and the desire to be consistent across the entire Allegion premium brands, LCN will be moving away from offering an out-of-warranty repair service beginni...:

What is the part number for a full size construction control key?

Resolution: The Schlage full size construction control key part number is 48-056-ICX. The ICX suffix will change depending on if the key is for a new job or existing job. New jobs: Specify "ICX" E...: