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Make sure the user does NOT have the mobile credential installed first. If they do, delete the app first.  Click on the link you will get once the phone number has been added to Engage.&...
Wiring and Riser diagrams can be accessed at: Common wiring diagrams can be accessed at:  us.allegion.com Go to "Document Library" > then choose Document type of "Wiring ...
Minimum stile depends on several factors.  The information will be on the specific template for your door and hardware.Start by opening the templates page.Click here -->:  98/99 T...
It is always recommended to point installers to the industry installation manuals which are very comprehensive and are ANSI documentsClick here to get the updated link to the Steelcraft Shop M...
Lock Prep, Cylindrical Lock Prep for Knob trim; ANSIA115.2, Door Lock PrepA 160-4 lock is a cylindrical lock preparation. The lock has a 2 1/8” diameter bore through the door with a 2 3/4" backset...
If a 4600 clicks, but won't open the door: Verify proper connection of all the control box connectors. Verify correct manual operation of door. Verify actuator connections and any strike/maglo...
ALWAYS put the PIM400 in LINK mode first. On a PIM400-TD2 press the LINK1 Button for door one, and LINK2 button for door 2. With a PIM400-485 you must use the SUS/HHD to select which door to...
1. To put the AD400 in LINK mode, hold down the RTE (Lever or crash bar see below) and press the # key on the key board, or present a card to the reader.       ...
2. AD400 requires a Request To Exit (RTX) signal to link - see the user guide instructions for the linking process.    For an AD400 to enter link mode, it must see the RTX...
   3. Check the AA battery level, if the AA batteries are below 4.7 volts the AD400 can fail to LINK.             Ins...
4. PIM400/AD400 COM400 plug could be damaged! The small pins in the Main PCB board connection for the RF COMM board can get bent during installation of the RF COM400 board. If the PINs are be...
Offset link for 98/9947WDC is not available by itself. You need to purchase the 98/9947WDC conversion kit, 050134.