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Answer
How do I contact Schlage Biometrics Technical Support?
Resolution:
To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...:
How do I program my device?
Resolution:
The programming processes for Allegion devices can be both product and features specific. Some products programming processes are electronic in nature, others are physical in nature. &nb...:
Support for Sitemaster software.
Resolution:
Sitemaster support is handled by Matrix Security and all inquiries are directed to them.An FAQ for Sitemaster can be found hereTheir support line is 1-800-622-4893Videos and demo downloads ava...:
What is included in the Schlage Mobile Access Solutions?
Resolution:
Schlage Control™ mobile enabled smart locks Schlage NDEB and LEB mobile enabled wireless locks Schlage MTB mobile enabled multi-technology wall mount readers Schl...:
Is there a way to get a dry contact signal from a Chexit device when it is in alarm?
Resolution:
To get a dry contact signal from a Chexit device to monitor the alarm, use the blue and brown wires (do not connect the blue to the red) of the harness connector cable tha...:
How to adjust First, Delay, and Retry in a PIM400 & AD400?
Resolution:
To change FIRST/DELAY/RETRY connect and couple the SUS/HHD to the AD400 and find under the EDIT tab the FIRST/DELAY/RETRY settings. See notes Or connect the SUS/HHD t...:
How do I wire an EL device to normally hold open the latch and release it during a fire alarm?
Resolution:
Use a normally closed fire alarm as the input to the power supply option board (PS873-2 or PS914-2RS), this will hold the latch retracted. During a fire alarm, the contact will open, dropping...: