AL latch sticks out

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As of February 2016, ND locks began shipping with a new latchbolt. The new latchbolt offers substantially improved performance in adverse door conditions (ex, with heavy door loading) andis more ro...
Prior to February 2016, using ND-Series locks on hollow metal doors required the use of latch spacers which prevent the latch from "fishtailing" (back end of latch moving from side to side). Latch ...
First,  make sure the device is being tested while it is mounted to the door with trim installed.   (Testing the device on the bench may show behaviors that will not occur once the d...
Check the timing first, Where can I find timing instructions for the Falcon T lock? The keyspindle assembly for the T/RU571 and the T/RU561 was re...
Replace the lock chassis as necessary for any T locks exhibiting this issue.  RU locks need to be replaced entirely. 
If manually it opens and closes fine, check to make sure one of the actuators is not getting stuck in the on position. Verify that the "Operating Indicator" LED's -- "POWER and SAFETY CLEAR" LED's ...
This is available, specify 41-005 for an extension link that is used with a 2 3/8" latch to effectively make a 5" backset.
The AL series latches are not adjustable.