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RELATED FAQS
Question
Answer
Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?
Resolution:
If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled.On Android the ID is linke...:
Auto-lock feature enabled on Schlage Home App but settings change
Resolution:
Check to see if any virtual keys have been set up allowing administrative permission level. Admin virtual key holders can adjust the setting in the Schlage Home app as well as the original ow...:
Where can I download the latest version for the Schlage Utility Software?
Resolution:
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...:
How many door files should the Hand Held Device (HHD) be able to store at one time?
Resolution:
For best Schlage Utility Software (SUS) and Hand Held Device (HHD) performance do not put more than 100 door files at a time ....: