Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

Web

Resolution: Issue: I press the Schlage Button and my bolt doesn't lock (extend). The Red X blinks.Environment: Using the lock for the first time, or after taking the lock off of the door. The...:

Verify handing and setup of Schlage smart deadbolts

Resolution: The following applies to the Schlage Connect Smart Deadbolt (BE468/BE469) and Schlage Sense Smart Deadbolt (BE479).Issue: The setup (handing process) tries to complete but fails. The motor operates...:

I have to change the batteries often for the BE468, BE469 or the BE479

Resolution: Issue: The lock is operating properly, but indicates that the batteries need to be replaced often. Environment: BE468 Schlage Connect Touchscreen DeadboltBE469 Schlage Connect Touc...:

My thumbturn doesn’t work on my keypad lock.

Resolution: Possible issues: 1) Not aligned into plastic cam. Verify that the small post on the back of the thumbturn is properly inserted into the cam on the base plate. Each piece has mati...:

Keypad assembly does not install smoothly.

Resolution: Verify that the rectangular bar of the keypad assembly passes through the opening in the latch. The bar must not be over or under the latch. Also, verify that cables are not pinched between the k...: