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Warranty

Is the Schlage Encode Lever Warrantied for Gate Use?

Resolution: No, the Schlage Encode Lever (model FE789), as well as other Schlage residential locks, are not rated or warrantied for use on exterior gates. These smart locks are not built to withstand outdoor e...:

Is Changing the Finish Color on a Schlage Lock Covered Under Warranty?

Resolution: When it comes to altering the finish color of a Schlage lock, it's important to understand the warranty terms. Schlage's warranty covers "like for like" replacements, meaning the same style and fin...:

Schlage Residential Product Warranties

Resolution: Skip to main contentThe warranty policy outlined on this page is for Schlage-branded products only. To view a printable PDF of the warranty information below, please go here. To...:

Can I Use My Smart Electronic Lock on a Gate?

Resolution: No, Schlage smart electronic locks are not designed for use on gates. Exposing both sides of the lock to the elements can lead to damage and will void the warranty. These locks are intended for ind...:

Does Schlage's Warranty Cover Sun Damage to the Lock Finish?

Resolution: Yes, sun damage to the lock's finish is covered under Schlage's finish warranty. If your lock's finish fades, peels, or deteriorates due to sun exposure, you may be eligible for a replacement or re...: