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Troubleshoot

Why Is the Auto-Lock Feature Not Working on My Schlage Encode Lock?

Resolution: The Schlage Encode series (BE489, BE499, and FE789) includes the Auto-Lock feature which enhances security. However, these features may occasionally stop working due to app settings, updates, or ot...:

Troubleshooting Wi-Fi Pairing Issues with the Schlage Arrive Smart Lock

Resolution: Are you experiencing difficulty pairing your Schlage Arrive Smart Lock to your Wi-Fi network? This issue is often caused by an unsupported Wi-Fi password format, and the lock provides visual and au...:

Factory Reset the Schlage Arrive

Resolution: Before You BeginLocate Default Codes: Find the default programming and access codes on your Quick Start Card or on the label inside the lock assembly. You will need to remove the battery cover to v...:

Keypad Not Responding on Schlage Arrive

Resolution: If the keypad on your Schlage Arrive Smart Lock is not responding, we understand how frustrating that can be. Thankfully, there are a few troubleshooting steps you can follow to help resolve this i...:

Schlage Arrive Unable to Lock or Unlock

Resolution: Are you experiencing issues with your Schlage Arrive lock failing to lock or unlock? This guide will help you identify and troubleshoot the problem effectively.Symptoms:The lock does not lock or un...: