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Troubleshoot

The Red X blinks and my bolt doesn't move

Resolution: Issue: My bolt doesn't move and I don't hear the motor. The Red X blinks.Environment: Using the lock for the first time, or after it has worked well for a time. The followin...:

I have to push or pull on the door to get it to lock

Resolution: Issue: I have to push or pull on the door to get it to lock. This will often happen around the changing seasons. Environment: BE469 Touchscreen Deadbolt BE479 Sch...:

Touchscreen does not light up

Resolution: If the touchscreen keypad on your BE479 Schlage Sense Smart Deadbolt does not light up when you press buttons or if the red lights on the interior assembly do not flash when you connect the batte...:

How do I update my Schlage Sense (BE479) lock from Version 3.42 or 3.49?

Resolution: Some homeowners may have experienced trouble updating from lock firmware version 3.42 or 3.49. There is now a way to work around this issue and update to the latest lock firmware. First, make...:

How to I operate the 1-Touch locking feature?

Resolution: 1-Touch locking allows you to lock your door without using a code, simply by pressing the Schlage logo button on the Schlage Sense Smart Deadbolt or the Lock symbol on the Schlage Encode Smart Wi...: