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Schlage Home App

“Invalid username or password” error when logging into my Schlage Home app account

Resolution: Many customers who use the Schlage Home app use a Schlage account to control and manage access to their locks. With your Schlage account, you can also set up other smart home assistants like ...:

How to test wifi signal strength to lock?

Resolution: This can only be done if you have an Encode, and have it paired through Schlage Home. To do this, you will have to check the RSSI: How to check RSSI: • Open Schlage App • &nb...:

How to Create and Share a Virtual Key in the Schlage Home App

Resolution: Before a person can receive a virtual key, they must first be signed into their own Schlage Home App Account on their phone. This guide walks you through the simple steps to create and share a virt...:

Do I need to turn on Bluetooth when pairing a Schlage Smart Deadbolt?

Resolution: Prior to pairing your Schlage Sense, Encode or Encode Plus, you must be sure your phone has Bluetooth turned on with NO other devices paired. Apple Watches, Fitbits, AirPods, hearing aids, etc. can...:

How to View Battery Percentage in the Schlage Home App

Resolution: When your lock's batteries are extremely low, the lock will flash a red battery icon before unlocking when entering the code, or before locking with the lock icon.To proactively check the battery p...: