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Schlage Home App

“Invalid username or password” error when logging into my Schlage Home app account

Resolution: Many customers who use the Schlage Home app use a Schlage account to control and manage access to their locks. With your Schlage account, you can also set up other smart home assistants like ...:

How to test wifi signal strength to lock?

Resolution: This can only be done if you have an Encode, and have it paired through Schlage Home. To do this, you will have to check the RSSI: How to check RSSI: • Open Schlage App • &nb...:

Customer receives "certificate error" when logging in to Schlage Home app

Resolution: Check for anti-virus / anti-malware software active on phone / tablet. Temporarily disable until successfully signed in to app.:

How many times entering an incorrect password on the Schlage Home app will temporarily lock out the user?

Resolution: After four (4) unsuccessful attempts, the user will see a screen that states to wait a few minutes before attempting to re-enter their password. :

How To Send Virtual Keys

Resolution: Virtual keys are invites that can be sent to other people; which grants them to access your lock through the Schlage Home app.To send a Virtual Key:*Please note, the receiver must create a Schlage ...: