Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
Schlage Home App
Question
Answer
Schlage Home App: Create & Share Virtual Key
Resolution:
Before a person can receive a virtual key, they must first be signed into their own Schlage Home App Account on their phone. This guide walks you through the simple steps to create and share a virt...:
How to View Battery Percentage in the Schlage Home App
Resolution:
When your lock's batteries are extremely low, the lock will flash a red battery icon before unlocking when entering the code, or before locking with the lock icon.To proactively check the battery p...:
Will the Schlage Home App Work on a Computer?
Resolution:
No. The Schlage Home app is only available on mobile devices and is not compatible with computers. :
Schlage Sense: Not Receiving Notifications
Resolution:
To receive notifications from the Schlage Sense - BE479, Discontinued, the lock must be paired with either the Schlage Sense Wi-Fi Adapter (BR400) or Apple HomeKit.:
Troubleshooting Wi-Fi Pairing Issues with the Schlage Encode
Resolution:
If you’re having trouble connecting your Schlage Encode Series Smart Wi-Fi Deadbolt, including the Schlage Encode and Schlage Encode Plus, to your Wi-Fi network, the issue may be related to network...: