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Resolution: Issue: I press the Schlage Button and my bolt doesn't lock (extend). The Red X blinks.Environment: Using the lock for the first time, or after taking the lock off of the door. The...:

Motorized Electronic Deadbolt Latch Will Not Extend Completely

Resolution: Applies to models: BE468, BE469, BE479 Issue: The lock will allow you to manually retract the bolt but you cannot extend it without forcing the motor or the bolt may only extend partial...:

My motorized electronic deadbolt latch keeps going in and out.

Resolution: Applies to models: Schlage Connect Smart Deadbolt (BE468, BE469) and Schlage Sense Smart Deadbolt (BE479) Issue: The bolt keeps going in and out and will not stay locked. Possibly will ...:

BE469 is "locked" but Z-wave controller says it is "unlocked"

Resolution: Issue: The lock is actually "locked" but the status/notification on my Z-wave system says it is "unlocked." The opposite may also be true. Environment: BE469NX Touchscr...:

I can hear the motor of my Schlage deadbolt, but the bolt doesn't move.

Resolution: Issue: The bolt will not move using the motor, only by using the thumb-turn or key. Motor can still be heard. Environment:New installationThe door is openThe lock has powerThe motor can be hea...: