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FAQ

Does this work with controllers by others?

Resolution: The lock is Z-wave certified and should work in other systems. Not all systems will support all features of this lock. Contact the other manufacturer for more details on their capabilit...:

Will there be a lever equivalent to the Schlage Connect Smart Deadbolt?

Resolution: Although a lever is not available at this time, Schlage will continue to enhance its existing line as well as release new products. For an electronic lock with a lever, choose the Schlage Touch K...:

How do I clean the touch screen?

Resolution: Mild household cleaners and detergents such as: Formula 409, Joy, Windex, Palmolive, Isopropyl Alcohol. Use a small amount of cleaner, and then wipe clean with a damp clot...:

For sensitivity,1 = most and 5 = least sensitive. Is this accurate? This seams backward to me.

Resolution: Yes, 1 is most sensitive and 5 is least sensitive.:

Why didn’t my alarm sound when the door was vibrated?

Resolution: For both Tamper and Forced Entry, the alarm is active only when locked. This is to avoid nuisance alarms when the door is being used. If door was locked, then sensitivity was too low.&n...: