Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

Door Prep

Installing Strike and Reinforcement plate?

Resolution: In February of 2021 the strike plate and reinforcement plate were combined into one. This provides enhanced security without the need to alter the doorframe for the strike plate. The single plate p...:

Cross bore, Edge bore and Backset

Resolution: Cross Bore - is the large hole drilled in a door through which the main assembly of a lock or deadbolt is installed. Standard door prep is 2 1/8". If the bore hole is too small, please vi...:

What thick door kits are available for Residential Schlage Locks?

Resolution: Standard door thickness for Residential Schlage locks is 1 3/8” to 1 ¾”. We do not have any locks to accommodate any door thinner than 1 3/8” thick. Dexter by Schlage handlesets, deadbolts and...:

Verify handing and setup of Schlage smart deadbolts

Resolution: The following applies to the Schlage Connect Smart Deadbolt (BE468/BE469) and Schlage Sense Smart Deadbolt (BE479).Issue: The setup (handing process) tries to complete but fails. The motor operates...:

Bore Hole diameter too small.

Resolution: 1) Re-measure for larger hole Wrap the template included with the instructions around the edge of the door and tape it in place. The template accurately locates the exact spots for drillin...: