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MT20W

What causes error code 426 when enrolling credentials using the MT20W (in USB mode)?

Resolution: Occurs when an updated last connected time component is not received (Need to look at the server side if using a PACS.) Engage managed sites: Reader is not commissioned to the site or was nev...:

MT20W LED info

Resolution: :

How to update the firmware on an MT20W

Resolution: We have a YouTube video that walks you through the process.Click here for the video.With your Engage Phone app, under devices, select the MT20W, click on More.Select update Firmware. Click update b...:

Can you use the MT20W with an iPad using a converter?

Resolution: No you cannot use an MT20W with an iPad. The MT20W needs to be connected to a laptop or desktop. C or iMac only. :

Getting Error 413 on Engage Desktop App.

Resolution: This can occur with some updates/changes to your operating system, firewall or VPN. Please ask your IT team about firewall or VPN changes. Click here for our latest Wi-Fi requirements doc...: