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LE Series

Will the NDE and LE locks retain the audits in the lock after it has been factory defaulted?

Resolution: No, once you factory reset the NDE/LE, you will loose all audits that are left in the lock.:

Does the LE lock come with 2 3/8 backset?

Resolution: No, you cannot order the LE lock with a 2 3/8 backset. You can only order it with a 2 3/4 backset. :

Engage NDE and LE - Mechanical Key Override and Audits

Resolution: A mechanical key entry will cause a forced door if the NDEB is in the locked/secure state. There is no Key switch in the NDE. When a key opens the door the NDE see the DPS change and reports t...:

Engage Locks - Firmware Version Not Showing Updated in Portal after Upgrade

Resolution: Sync the controller or lock via the mobile app to update the web portal with the new firmware version.:

What is the minimum stile needed to install a LE lock on a glass door with frame?

Resolution: From the edge of the door to the glass there needs to be 5" or even more for an LE mortise lock.: