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CTE
Question
Answer
Engage Locks - Firmware Version Not Showing Updated in Portal after Upgrade
Resolution:
Sync the controller or lock via the mobile app to update the web portal with the new firmware version.:
Can you connect 2 readers to the CTE?
Resolution:
No, CTE can only communicate with 1 reader. :
What is the max wire distance for the CTE for DC power?
Resolution:
The maximum wire distance for the CTE using DC power is 100 feet 18 gauge.:
Is it possible to update NDE and LE locks and without going to site?
Resolution:
The Engage platform does support off-site overnight updates. This update does require that locks are set with proper working Wi-Fi settings and are communicating to your local Wi-Fi access po...:
Schlage CTE - Tamper Alert
Resolution:
The tamper sensor on the CTE detects when the cover is taken off of the unit. This will trigger a tamper report in the audit history. The CTE has an optical tamper switch. It is l...: