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FAQs

Can a 4600 operator be mounted with pivots?

Resolution: On a single door take the mounting dimensions from centerline of pivots. On a pair of doors, depending on the door width and pivots being used, the operators can butt up against each other or ov...:

Do we offer HD-QEL?

Resolution: We offer a couple different HD-QEL options:Hex key dogging (HD) is now available with Von Duprin non fire rated QEL33A/35A/98/99 electric exit devices that were shipped after De...:

Do 25 series exit devices have a hurricane rating available?

Resolution: Order the 25 device with the "HH" prefix as described in the device options in the Price Book.:

Why is my 873-BB board buzzing?

Resolution: It is defective and needs to be replaced.:

What trim will work with the discontinued Monarch18 series exit devices?

Resolution: Falcon Monarch XX series trims will work with Monarch 18 series exit devices.:

CT5000 USB Cable and Single gang plate part numbers and purpose.

Resolution: The 15” cable is intended to allow the CT5000 to be installed near the door opening and bring the HHD USB programming port down to a reasonably accessible location for access programming and s...:

What is the power requirements for the CT5000 / WRI400?

Resolution: 12.0VDC or 24VDC with current rating of at least 0.5 amp (500ma).:

Can a CT5000 power a Reader?

Resolution: No, there is no power connection for the reader on the WRI400. Customers should provide reader power seperately.:

Is a Von Duprin or Falcon EL device available in 12V?

Resolution: Electric latch retraction, EL, devices are only available in 24VDC. (Note: The EL option for 24/25 series and related service parts have been discontinued as of 7/25/2022):

How do you calibrate a F series reader?

Resolution: At the reader if nobody is enrolled yet hit CLEAR and then ENTER. At the enter password prompt hit 1 then ENTER. At the CALIBRATE yes/no screen hit YES. When it asks to calibrate again hit YES. Aft...: