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FAQs

Resolution: If you change the password in the SUS software for logging into it, and then don't remember what the password is, there is no way to reset it. Only thing you can do to put the default logins back i...:

Switch_Relay Nomenclature

Resolution: Normally-open (NO) contacts connect the circuit when the relay is activated; the circuit is disconnected when the relay is inactive. It is also called a Form A contact or "make" contact. Normal...:

Where is the Switched relay line on the PRO78 - PRO79?

Resolution: The brown (+) line is the switched leg of the relay output.:

Why rechargable batteries don't work on our Locks

Resolution: Why rechargeable batteries can’t be used on our battery powered locks: -Rechargeable batteries can’t be used on a fire rated door because it is a code violation and can explode. -Rec...:

Where to copy firmware upgrade files on HHD

Resolution: If you are doing a firmware upgrade on an AD lock, to get the firmware files on the HHD do the following: -Connect your HHD to your computer -Be sure your HHD and computer are communica...:

How do I save changes made in CDT? What is the procedure for saving changes made in CDT?

Resolution: When you try to configure a change to a unit in CDT after you click on SET you must then present a credential in order for the change to take affect. A rex event or door status&...:

What is the wiegand format for 26 Bit credentials?

Resolution: Wiegand is the trade name for a technology used in card readers and sensors, particularly for access control applications. The composition of the 26 Bit Weigand industry standard contains 8 bits ...:

WA Locks With Magstripe Reader - PIM TD2 , data conversion information

Resolution: When using WA locks with magstripe readers, the lock will send only output clock and data to the PIM-TD2. The PIM-TD2 will not convert clock and data to wiegand as it does not provide any convers...:

WA Lock won't go into Automatic Override

Resolution: Solution: In order for any override to go through, the cover HAS to be on the PIM so that the Tamper Switch is depressed. Without the tamper switch being depressed, the automatic override WILL NOT ...:

What is the WA Battery Voltage?

Resolution: The WA Series battery when brand new (fully charged) is 12 volts. The minimum battery voltage a unit operate at is 7 - 9 volts.: