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FAQs

Resolution: Answer: HID just confirmed that the iClass module we use in the wireless iClass reader will NOT read a TWIC (transportation worker identification credential) smartcard.:

Why would a 8310-806K be used in conjunction with a 4600 that has a on/off hold open switch?

Resolution: For wiring diagram see here. :

Where is the date of manufacture on a 4041 closer?

Resolution: The date stamp on a 4041/4040XP is on the packing nut. The date will be the week of the year and then the year. EXAMPLE: 10 05 would be week 10 of 2005. For example...:

Does LCN repair or sell rebuilt closers?

Resolution: Because of the new extended LCN warranties and the desire to be consistent across the entire Allegion premium brands, LCN will be moving away from offering an out-of-warranty repair service beginni...:

Is there a heavy duty arm for the 4010 series?

Resolution: Order the 4010 x ST2336 and you will receive 4510 heavy duty forged security arm instead of the standard regular style arm.:

SNAP Programmer will Not Read iButtons

Resolution: When getting the errors "SNAP not found" or "SNAP ejected," make sure the iButton is not locked into the blue circle of the programmer. The programmer will not be ab...:

How can I import users and I-Buttons from SNAP into SMS express?

Resolution: A user can import the user names and associated I-Buttons into SMS express by using the PEOPLE.SPP file from the SNAP folder and the USER IMPORT from TEXT FILE feature. 1. ...:

Door Files Not Showing on SNAP Programmer

Resolution: In SNAP, when programming doors, if a door files cannot be seen on the SNAP screen, but it is known that the files did copy from the computer to the SNAP, then the memory should be cleared. On the...:

Snap-ibutton reader problem

Resolution: If you cannot read an ibutton using the snap programmer and you get an error message you can reformat the memory following these steps; Step 1 - Choose Utilities Step 2 - Select S...:

Where can I download the latest version for the Schlage Utility Software?

Resolution: Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...: