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FAQs

Resolution: When using a PIM-485 configured with the RSI protocol and the PIM-485 loses the 485 connection to the ACP Panel, the following result will occur. If the PIM-485 is not polled by the ACP for more th...:

SMS Express 3.5.7, existing install already on PC message during install

Resolution: Problem: Customer is installing Express for the first time on PC, and during install, gets a message saying a prior version of Express exists, would you like to import the files over. There i...:

sms express temp facility error

Resolution: If you get an error message upon opening sms express software and it says a temp facility was found you must say Yes. If you do not say yes to this qeustion then the last known facility will open a...:

SMS Express Very slow

Resolution: It is possible for SMS Epress to become very slow due to database fragmentation, usually the application will warn you that there is a problem and compacting may be needed. But if t...:

Why does SMS Express continues to ask me to enter the Unlock Key?

Resolution: SMS Express does not support Windows Vista Home or Starter Edition. If you install it you will be prompted to enter the unlock key everytime you open SMS Express. When enter...:

SMS Express Won't Open

Resolution: If SMS Express was installed properly, but when you click the shortcut on desktop to open it, it will not open, try the following. Make sure ifcommunication.dll is registered, they may need to get ...:

SMS Express error 70

Resolution: Error 70 Object variable not found / Unable to open data base. This means Windows admin error. User does not have full Windows permission to the backup directory and should contact their IT Dept.:

SMS Software Patch for New Models of CL Encoder Shipped After March 2009

Resolution: New models of CL Encoders shipped after March 2009 will not work with the current software of any SMS version (Select, Premiere, or Enterprise) of 5.2 or higher. There is a patch for this to m...:

SNAP and Windows Vista and Windows 7 Compatibility

Resolution: The SNAP programmer is only fully compatible with Windows XP, and is not fully compatbile with Windows Vista or Windows 7 Vista/7 does not allow hardware devices (like the SNAP pro...:

Snap not found when connecting to pc

Resolution: If the computer does not recognize the SNAP programmer: 1) Check on the bottom toolbar for an icon with arrows and left click. This will bring up a box with items that use a USB port on ...: