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FAQs

What is the standard reveal of 4040XP regular arm closer mounted top jamb?

Resolution: All information below is for a 4040XP Top Jamb push side mounting. Regular ArmMaximum reveal for a 4040XP regular arm is 2-9/16".Maximum reveal for a 4040XP long arm is from 2-9/16" to 4-13/16...:

Legacy locks issues with coin battery -E304

Resolution: While working with legacy locks and the following error messages are seen on the SUS:"Retrieving lock properties failed - E304""Failed, unknown error""It could be an indication of low voltage in th...:

Keypad-less Credential Readers (MG, PR, SM, MT) report UNKOWN reader type

Resolution: If the Credential Reader does not have a keypad, the SUS application may report the reader as "UNKNOWN" and the credential reader settings may be inapproprite for the reader type. For ex...:

KC9000-2 Won't unlock

Resolution: When trying to see if 13579 works as a normal use code when 1st installed. The battery cover has to be on so that the lever is able to retract the latch. Otherwise they will not be able to unlock :

KC 5000-2 Low battery voltage at which voltage will my KC 5000-2 stop working

Resolution: For the KC battery, at 4.5 Volts approximatly, the unit will go into low battery mode. It will give you the light indications at the lock. At approximatly 2.5 Volts, the unit will be inoperable. Th...:

I-Class Card memory for Wireless

Resolution: The iClass card can be ordered with different memory sizes. This is only important if they are using the iClass for more than access control where they would be reading and writing non-access...:

Can you set Zero time Heartbeat on AD-400 Wireless Locks?

Resolution: :

Where do the wires of the 8310-865 receiver connect on the Falcon 8200 series operator?

Resolution: See Point to Point reference wiring diagram here.:

Wireless WRI-IN tying in two readers specifications & wiring

Resolution: The WRI-IN can have two readers connected in parallel to the single reader input. Make sure the wire connections are good and both wires are making contact in the terminal block. Standard HID or Sc...:

Legacy Wireless Transmission Frequency

Resolution: PIM's communicate on a frequency band of 902 MHz to 928 MHz. The Dipswitches on the PIM establish what frequency range the PIM uses . Basically channel 1 is at the low end of the frequency spectrum...: