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FAQs

Resolution: Install the pinion cam at the top of the retractor per Figure 7-3 in Step 7 of 1690 Instructions.:

MPC Cobra Both light on with any button pressed

Resolution: If you press any button on the MPC Cobra and both the green & red lights that means the lock is in toggle mode:

Missing Audit Period in SMS Express

Resolution: Likely Cause: Lock was programmed with the "Program Lock by Selecting Name," option. This option will wiped out all audits. "Program Lock By Selecting Name" should ONLY be ...:

On which closer is the fusible link arm available?

Resolution: The Fusible Link arm is available with the 4010, 4020 and 4110 series closers. They all use the same Fusible Link arm. The UL Listing number is for the Fusible Link arms is R1943.The 4010 Series ca...:

What would cause a 4600 Series operator to open up and intermittently stick open?

Resolution: If manually it opens and closes fine, check to make sure one of the actuators is not getting stuck in the on position. Verify that the "Operating Indicator" LED's -- "POWER and SAFETY CLEAR" LED's ...:

Investigate: Why won't my small key fobs credentials read reliably on my AD Series or CO Series locks?

Resolution: Technical Bulletin available: Technical Bulletin SES-20140127-B.pdf:

What Metal Used in CM Lock?

Resolution: The metal that is used to make the outside escucheon on a CM Lock is Zinc Dicast.:

Medeco-Yale cylinder seems loose in the lever

Resolution: Customer may notice additional play in the cylinder of this configuration. After engineering analysis and evaluations of the sample provided, here is a summary of the findings. (TT...:

Usable COM Port Range in CDT

Resolution: :

Will Manual Key Override Drain Battery on all models of WA locks?

Resolution: Answers depend on the product configuration: WA 993 - Yes it will drain the batteries because the REX switch is being triggered and left on. WA 5200 - No it will not drain the batteries becau...: