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FAQs

Resolution: Early Pro series locks did not have a CLR button on the main board as did the subsequent generation of the lock.To reset one of these ea;y units follow the instructions below.A. Disconnect ba...:

Why do I get the error "No Lock indentification" when generating program files for the SNAP programmer?

Resolution: Snap reports "No Lock identification" error. The problem is most likely that the memory on the SNAP programmer is nearly full. Reformatting the SNAP memory wil...:

HHD not connecting to legacy lock

Resolution: Communication error between HHD and schlage legacy lock..Ensure serial communication is chosen in the SUS software. USB is used wih AD and CO locks:

Schlage utility Software features are limited.

Resolution: Schlage Utility Software has two login profiles; Manager and Operator "Operator" will be limited: coupling, programming, or updating firmware will not be available ."Manager...:

How do I communicate with a PED-500 (KC-2) Deadbolt lock using the HHD?

Resolution: When using the SUS and HHD to program the PED-500 deadbolts, please be aware of the following:The PED-500 will only communicate to the SUS if the red programming key has been presented and the unit...:

How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?

Resolution: - With the CIP NOT inserted and the Schlage Utility Software (SUS) running o Enter the Master Programming PIN or Present Loc...:

What parts are needed to change a 4640 operator into a 4630 operator?

Resolution: Parts required to convert a 4640 to a 4630: 4631-3971 cylinder only. 4630-3077T track arm. 4630-3038 track. 4630-WMS screw pack, which includes the -3034 roller. ...:

New Dual Prox and IButton fob part number

Resolution: There are two new credentials available which allows a facility currently using iButtons credentials to transition to proximity credentials. Since the new AD and CO series units no longer supp...:

HP Ipaq 210 and error messages

Resolution: When getting error message of "port not found" in the express software , check com port setting under the configuration tab in ceuplink on the pda and in top left corner the com port should sa...:

How is HB achieved on the 1690 device?

Resolution: Install the pinion cam at the top of the retractor per Figure 7-3 in Step 7 of 1690 Instructions.: