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FAQs

Resolution: Solution: On the "Address" tab, once the CDT software is linked to the PIM, there will be two Select controls to set "Addr Hi" and "Addr Lo." Both may have been set to "0." Change the "Addr Lo" num...:

How to reset old PRO series lock?

Resolution: Early Pro series locks did not have a CLR button on the main board as did the subsequent generation of the lock.To reset one of these ea;y units follow the instructions below.A. Disconnect ba...:

Why do I get the error "No Lock indentification" when generating program files for the SNAP programmer?

Resolution: Snap reports "No Lock identification" error. The problem is most likely that the memory on the SNAP programmer is nearly full. Reformatting the SNAP memory wil...:

HHD not connecting to legacy lock

Resolution: Communication error between HHD and schlage legacy lock..Ensure serial communication is chosen in the SUS software. USB is used wih AD and CO locks:

Schlage utility Software features are limited.

Resolution: Schlage Utility Software has two login profiles; Manager and Operator "Operator" will be limited: coupling, programming, or updating firmware will not be available ."Manager...:

How do I communicate with a PED-500 (KC-2) Deadbolt lock using the HHD?

Resolution: When using the SUS and HHD to program the PED-500 deadbolts, please be aware of the following:The PED-500 will only communicate to the SUS if the red programming key has been presented and the unit...:

How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?

Resolution: - With the CIP NOT inserted and the Schlage Utility Software (SUS) running o Enter the Master Programming PIN or Present Loc...:

What parts are needed to change a 4640 operator into a 4630 operator?

Resolution: Parts required to convert a 4640 to a 4630: 4631-3971 cylinder only. 4630-3077T track arm. 4630-3038 track. 4630-WMS screw pack, which includes the -3034 roller. ...:

New Dual Prox and IButton fob part number

Resolution: There are two new credentials available which allows a facility currently using iButtons credentials to transition to proximity credentials. Since the new AD and CO series units no longer supp...:

HP Ipaq 210 and error messages

Resolution: When getting error message of "port not found" in the express software , check com port setting under the configuration tab in ceuplink on the pda and in top left corner the com port should sa...: