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FAQs

Is the external inhibit option standard on the " new " ALK from Von Duprin?

Resolution: The current Von Duprin ALK comes standard with the External Inhibit feature.:

What mullions should be used with XP devices?

Resolution: The Von Duprin XP98/99 device uses a different strike than standard 98/99 device. The 909 strike is for non fire rated XP devices and the 954 strike is for the fire rated XP device. 49/9954 mul...:

Will the 871-2Q operate the Von Duprin EL device?

Resolution: The 871-2Q or 900-2Q will operate the Von Duprin EL devices.:

What is the difference between the old 4041 standard cylinder and the 4040XP standard cylinder?

Resolution: The 4041 Std cylinder closer was changed to the 4040XP back in Aug of 2011. The closers are backwards compatible/direct retrofits.Please Note that if you have an old 4041 delay cylinder that ...:

What does the term "Reveal" mean?

Resolution: Reveal is the distance or measurement from the face of the door (in closed position) out to the face of the frame or trim. See here for image of Push side reveal. See here for ...:

How do you pin a cylinder?

Resolution: This question is actually very involved. For a basic understanding, refer to the rekeying manual we have from the consumer dept here. This manual will cover how to pin standard 5 pin cy...:

Can I purchase the switch for a 2210 DPS closer?

Resolution: The 2210 DPS "switch" and "plastic (setting) gear" are not sold separately. The 2210DPS complete cylinder assembly would have to be replaced/purchased. :

How deep of a reveal will an 8200 Falcon Operator accommodate?

Resolution: The maximum reveal for an 8200 Falcon Operator is: 8230 (pull side) -- 1/8" 8240 (push side) -- 6" The Benchmark long rod and shoe (9140-79LR) can be use with the Falcon 8242 for reveal from ...:

What would cause a 4111 HEDA to not hold open?

Resolution: The correct method (process) for setting the hold open is: The 4110 HEDA arms are handed, verify correct hand arm. (RH or LH stamped on shoe bracket) Loosen the hold open nut at shoe bracket. ...:

Magnetic Cards will read intermittently or will not read at all, when reading data on Track 1 or Track 3

Resolution: When Track 1 or Track 3 data read is selected and no data is present on track 2 , ensure that "Enable Low Power Wake-Up" is de-select the Credential Reader settings.Failure t...: