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FAQs

What jigs are available for the AD and Co locks ?

Resolution: See attached:

Resolution: Zero is a part of the Allegion family of brands.The contact information is: 877.671.7011Email for Customer Service is: [email protected] Submit orders to: [email protected] :

What is a the part number for the DPS Magnet and tray on the L909X Mortise locks with Door Position Sensor?

Resolution: L583-761 DPS Magnet Tray (Used on L909X (non deadbolt models only).L583-760 DPS Magnet (Used on L909X (non deadbolt models only). :

What is the Wholesale Defective Program?

Resolution: For Program Procedure see here.For list of Wholesale Partners on Program and the associated Sales Rep see here.:

Does Von Duprin's factory refurbish exit devices?

Resolution: Von Duprin does not offer a service to refurbish exit devices at the factory.Replaceable service items for some exit device parts are available for sale.Please contact technical product suppor...:

Is there a Marketing bulletin on the change to the track, roller, and hold open clip on the LCN track closers?

Resolution: For LCN Marketing Bulletin see here. :

What does it mean if the inside Schlage button on the Schlage Sense Smart Deadbolt is blinking red?

Resolution: The inside Schlage button serves as a battery health indicator. If the red LED blinks periodically, the batteries need to be changed. Please also ensure that the battery pack is inserted in the cor...:

Does the 8859 mortise lock from Accurate Lock and Hardware work with Von Duprin's 6211AL electric strike?

Resolution: Yes. Accurate Lock and Hardware's technical support confirmed their 8859 mortise lock will work with the Von Duprin 6211AL electric strike.:

How long does the ALK battery last?

Resolution: The life of the ALK battery will vary based upon battery quality, number of times the alarm sounds during a battery's life, and operating environment (cold, humid, etc.)Under normal con...:

When ordering the PIM400-TD2 and the optional relay board, does the relay board get installed before its shipped?

Resolution: No, they are shipped separately.: