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FAQs

In express using Uplink, click on configuration type in the password get error: unnamed file was not found.

Resolution: Make sure the password is 123456 or it will not work.:

On the ad-400-MS the template for wood door shows 3/4" dia hole, 1-1/2" deep for the DPS. Is it the same for the frame?

Resolution: Yes The switch and the magnet share about the same depth:

How do you disable the LEDs and Beeper on Schlage readers?

Resolution: Use configuration card CE-ALL-OFF:

Can you use AD or CO locks on lead line doors?

Resolution: Locks used for lead lined doors need to have a lead lining option in the lock which we do not offer for AD and CO locks. AD and CO locks can't be used on lead lined doors.:

Where is the Sync folder file path for SMS Express listed in Windows Mobile Device Center?

Resolution: Mobile Device Settingà Change content sync settingsà Files (Click ‘Sync Settings’) Roll mouse over text to see whole file path.:

How to correct error in Handnet for Windows: “Database already exists”.

Resolution: Make sure Handnet for Windows is not running. Run the Handnet Repair Utility from within the Handnet for Windows folder. Reboot the computer, then open Handnet.:

Is the latest EN-201 Ethernet card for HP Biometric Readers up-gradable via EN200FirmwareDownloader program?

Resolution: No, the EN200FirmwareDownloader will not work on EN201.:

Is the latest EN-201 Ethernet card UL Listed for both HK2 and HP Biometric Hand Readers?

Resolution: Yes, UL Listed for both.:

Are the Memory upgrades for expansion of more than 32,512 Users still available for HK-2 F3 Series Hand Readers?

Resolution: No, EM-813-F3 (64,768 users), EM-823-F3 (129,536), EM-833-F3 (194,304) and EM-843-F3 have been discontinued. :

How can I FDR (factory default) a MT20W?

Resolution: MT20w reset configuration card, CE-000-040, is required for this process. A copy of this card ships with all new MT20w from the factory. &...: