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FAQs

Did the trim ring change on the B600 deadbolts?

Resolution: Part number B600-015 changed to B600-070. This ring is used for 1 5/8" - 2 1/2" standard door applications. Part number B600-016 changed to B600-089. This ring is used for ...:

What software do you convert Locklink 6 to?

Resolution: You can convert to Vanderbilt Premier or Enterprise. You CANNOT convert to Express.:

What is the diagnostic fee for RMA on HP3000E if they choose not to accept repair?

Resolution: For HP reader we charge the dealer a $135 fee. If the end user is asking we cannot give them pricing information for HP units. If it is a HKII then it is fine.:

Can you use a PS902 with 900-2RS board to power an electric strike or is it for EL exit devices only?

Resolution: The 900-2RS is typically only used for EL or QEL devices, even if a strike is fail secure the 900-4R or 900-4RL should be used. The 900-2RS output is a specific timed voltage output for EL and QEL...:

On the cover plate for the 672 Touchbar, is it smooth or has ridges. P972767-313?

Resolution: The cover plate for the 672 Touchbar is smooth.:

On the BM-150 Pidion HHD, where do I change date /time?

Resolution: Click on Start, settings, system tab on the bottom and click on Clock & Alarms icon.:

Is it possible with the 653 keyswitch to be able to turn the key to activate, but not be able to remove the key until you turn it off or deactivate?

Resolution: 653-041 SPDT maintained X Key remove one position.:

What is the size of the cover screw for the full and metal cover on the 1450?

Resolution: The cover screw is a 8-32 X 5/16" flat head screw. Two per unit. These cover screws are not part of the standard screw pack, they are shipped in a separate bag.:

What is a "BLOCK" credential function?

Resolution: This is the ENGAGE WEB page BLOCK definition for credential function.This is the ENGAGE Mobile app screen shot setting the BLOCK credential function (Mobile Screen LINK)This is the ENGAGE...:

Do the HH99 series exit devices require any special templates?

Resolution: HH98/99 rim device uses the standard template.HH98/9927 surface vertical rod devices use the standard template.HH98/9947 concealed vertical rod devices use the fire rated template.HH98/9975 mortise...: