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FAQs

Do we supply security screws for the Ives hinges?

Resolution: Ives butt hinge models 3PB1,3CB1, 3SP1, 3CB1HW, 5BB1, 5PB1, 5BBHW can be ordered with security screws for metal doors and frames. Security screws for wood doors and frames must be ordered sep...:

Does the 360 L trim have NL function?

Resolution: To change the function from TL to NL on 360L trim, invert the cam on the mortise cylinder. See the 360L instructions:https://us.allegion.com/content/dam/allegion-us-2/web-documents-2/InstallI...:

HHD Fails to sync with PC

Resolution: After you program the lock with the HHD and SUS, make sure you log out of the SUS software before you try to sync to the computer. Windows mobile device center and Active Sync will experience a con...:

Providing Seperate Power To The PIB board

Resolution: When powering a PIB independent of the ACP supply the ground of the supplies must be made common.This ensures a common reference for the weigand output signals. Failure to do so may result in unrel...:

Prox reader sensitivity for WA Series locks

Resolution: The WA 5200 and 5600 series have approximately a 4" read range. The WA 993 is less sensitive and generally around 1", occasionally a unit may only respond within 1/2". :

Pro Series Keypad gives one quick green flash when types in valid code

Resolution: A short green flash will result after entering a normal access code if the Pro keypad is in a toggle condition. :

How is the DE 5101 used?

Resolution: DE5101 is a delay egress controller to provide a delay to open the door. It is used with Schlage Electronics M320, 350, or 390 24VDC magnetic lock, push bar with IR panic with a request to exit swi...:

There is corrosion on the ibutton ports on our lock. What causes it and how do we prevent this?

Resolution: Corrosion on ibutton ports is the result of a "salty" or "electrolyte-rich" rain (ex. acid rain) in conjunction with the electrical potential across the ibutton ports.. This combination produces a ...:

What is a 320G door closer?

Resolution: The "320G" is the # on a UL sticker attached to the arm of most LCN door closers, and is not a door closer model number. The "320G" means that the arm is not a mechanical hold open device and OK t...:

What is a 1038G closer?

Resolution: The 1038G is not a closer number, but a cylinder casting number on all the 2030 series closers or a 5030 series closers.: