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FAQs

Will a 72 series maglock fit on a 2-1/4" door thickness?

Resolution: Yes, the standard 72 comes for 1 3/4" door. You will have to order (2) sex-nuts for 2 1/4" door thickness. Part number P390498-7 The sex-nut is the only door thickness dependent part.:

On the AD-400-MS, the template for wood door shows 3/4" diameter hole, 1-1/2" deep for the DPS. Is it the same for the frame?

Resolution: Yes, the switch and the magnet share about the same depth.:

On the AD400-993R, what does the twisted tailpiece activate on a Vonduprin 99 CVR exit device?

Resolution: The horizontal portion of the rotational cross-hair which is retracting the rods. Needs the Night Latch drive screw installed.:

Does the M400 series mag locks have a UL294 listing ?

Resolution: · The M400 do not have UL294 listing- Power over Ethernet POE:

Does the CO series lock use the same latch as the Cobra locks ?

Resolution: The CO and Cobra latches are not the same: · Co latch part number 13-049 · Cobra latc...:

What jigs are available for the AD and Co locks ?

Resolution: See attached:

What is Zero International?

Resolution: Zero is a part of the Allegion family of brands.The contact information is: 877.671.7011Email for Customer Service is: [email protected] Submit orders to: [email protected] :

What is a the part number for the DPS Magnet and tray on the L909X Mortise locks with Door Position Sensor?

Resolution: L583-761 DPS Magnet Tray (Used on L909X (non deadbolt models only).L583-760 DPS Magnet (Used on L909X (non deadbolt models only). :

What is the Wholesale Defective Program?

Resolution: For Program Procedure see here.For list of Wholesale Partners on Program and the associated Sales Rep see here.:

Does Von Duprin's factory refurbish exit devices?

Resolution: Von Duprin does not offer a service to refurbish exit devices at the factory.Replaceable service items for some exit device parts are available for sale.Please contact technical product suppor...: