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FAQs

How to correct error in Handnet for Windows: “Database already exists”.

Resolution: Make sure Handnet for Windows is not running. Run the Handnet Repair Utility from within the Handnet for Windows folder. Reboot the computer, then open Handnet.:

Is the latest EN-201 Ethernet card for HP Biometric Readers up-gradable via EN200FirmwareDownloader program?

Resolution: No, the EN200FirmwareDownloader will not work on EN201.:

Is the latest EN-201 Ethernet card UL Listed for both HK2 and HP Biometric Hand Readers?

Resolution: Yes, UL Listed for both.:

Are the Memory upgrades for expansion of more than 32,512 Users still available for HK-2 F3 Series Hand Readers?

Resolution: No, EM-813-F3 (64,768 users), EM-823-F3 (129,536), EM-833-F3 (194,304) and EM-843-F3 have been discontinued. :

How can I FDR (factory default) a MT20W?

Resolution: MT20w reset configuration card, CE-000-040, is required for this process. A copy of this card ships with all new MT20w from the factory. &...:

What are the dimensions of M400 series Mag locks?

Resolution: Click here to download the PDF :

Is there a dress cover available for the 40/70 series TJ application that covers the whole bracket?

Resolution: This feature is no longer available for the current 40/70 series Magnetic locks.:

Does the FE210 come with 1 or 2 keys?

Resolution: It comes with 2 keys.:

Will the alarm output on a M490DE change state during 15 second release countdown or after M490DE releases?

Resolution: The Alarm output contact should change state during the 15 second release. It will not change state until after the nuisance delay. :

What is the country of origin for P620009 PC Board Assembly SPDT for a 620 pushbutton?

Resolution: The BAA shows the 620 pushbutton is USA. The PC Board Assembly SPDT would be the same as the whole. Country of Origin is USA.: