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FAQs

Are the Memory upgrades for expansion of more than 32,512 Users still available for HK-2 F3 Series Hand Readers?

Resolution: No, EM-813-F3 (64,768 users), EM-823-F3 (129,536), EM-833-F3 (194,304) and EM-843-F3 have been discontinued. :

How can I FDR (factory default) a MT20W?

Resolution: MT20w reset configuration card, CE-000-040, is required for this process. A copy of this card ships with all new MT20w from the factory. &...:

What are the dimensions of M400 series Mag locks?

Resolution: Click here to download the PDF :

Is there a dress cover available for the 40/70 series TJ application that covers the whole bracket?

Resolution: This feature is no longer available for the current 40/70 series Magnetic locks.:

Does the FE210 come with 1 or 2 keys?

Resolution: It comes with 2 keys.:

Will the alarm output on a M490DE change state during 15 second release countdown or after M490DE releases?

Resolution: The Alarm output contact should change state during the 15 second release. It will not change state until after the nuisance delay. :

What is the country of origin for P620009 PC Board Assembly SPDT for a 620 pushbutton?

Resolution: The BAA shows the 620 pushbutton is USA. The PC Board Assembly SPDT would be the same as the whole. Country of Origin is USA.:

Will a 72 series maglock fit on a 2-1/4" door thickness?

Resolution: Yes, the standard 72 comes for 1 3/4" door. You will have to order (2) sex-nuts for 2 1/4" door thickness. Part number P390498-7 The sex-nut is the only door thickness dependent part.:

On the AD-400-MS, the template for wood door shows 3/4" diameter hole, 1-1/2" deep for the DPS. Is it the same for the frame?

Resolution: Yes, the switch and the magnet share about the same depth.:

On the AD400-993R, what does the twisted tailpiece activate on a Vonduprin 99 CVR exit device?

Resolution: The horizontal portion of the rotational cross-hair which is retracting the rods. Needs the Night Latch drive screw installed.: