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FAQs

What latch can be installed with a NDE80 lock on a fire rated door as to not lose the fire rating?

Resolution: The NDE80 with 13-047 latch is fire rated. The only reason to use 14-042 latch is in a double door situation with no mullion where one door latches to the other.:

What mechanical lock will fit the prep of an AD-250-MD?

Resolution: An L 9000 series would be the lock, but all of the prep for the lock would require many wholes to be filled or fixed. The body of an AD lock requires multiple holes to be drilled in addition to th...:

When I present my card to the Ad400-993R it goes into a linking state

Resolution: · Confirm the RX switch is wired as open state, if wired in closed state and you present card it reacts as if you are trying to link lock to the PIM:

What is the part number for the coring fixture for the AD/CO locks

Resolution: · IRDORCOR 3/8” coring fixture · Can be found on page 88 Schlage Electronics Price Book ...:

Are AD Series Locks "Weather Proof"?

Resolution: No. Weather resistant and suggest to be installed in a protected area if outside.The outside of the AD is rating for outdoor weather temps but it cannot be mounted fully outdoors.:

Why can't I see my GWE Gateway when I try to commission to my Engage account?

Resolution: NDE GWE Gateway's can only be commissioned to a Engage Partner account. You need to set up the Partner account before commissioning. If you have a stand alone Engage account, the Gateway ...:

Can more than one Facility Code be assigned when configuring the Keypad on a MTK15 reader for 26 bit Wiegand output?

Resolution: No only one FC can be used for PIN codes on a MTK15.:

How many devices can a new Engage Gateway (GWE) support?

Resolution: The newest release (version 1.30.04) increases the number from 5 devices to 10. But the Access Control Company decides how many they can link to the Gateway. :

Can you use the lever from a D series lock on a CO lock?

Resolution: No you cannot.:

Can I flash the configuration on a Handkey II using Windows 10?

Resolution: Yes, you can flash the configuration using DOSBox x86 Emulator with Windows 10. :