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FAQs

After entering activation code into Handnet for Windows, the lock output is not working

Resolution: Make sure that the activation code was generated with full features checked. If not it blocks the readers and Handnet from full operation.:

What are the pin outs for the M492 DE cable

Resolution: · See attached file: M490 de2 cable pdf:

How do I wire a WUI4 to my Ad300

Resolution: · See attached wiring Diagram ad300 to Wiu4 Wui-4 Board reports alarm notifications of short and open circuits:

Getting unspecified file when using the find function in SMS Express.

Resolution: · Confirm there is an assigned port : Go to main menu in express/ select settings / program settings - confirm if port is being dis...:

Why can’t I remove the outside chassis of a Cobra MPC from the door?

Resolution: When trying to remove a Cobra MPC lock from an exterior door, the outside chassis will not come off. All screws were removed but it seems to have something else holding it on. &nb...:

Does a key for a lock meet ADA standards?

Resolution: Although the ADA standards address operable parts of locks – like thumbturns, keypads, turn-buttons, and of course, knobs and levers, keys are not covered by ADA. ADA requires door and gate h...:

Can a door position switch be ordered with an L series lock?

Resolution: As of January 02, 2017, Schlage non-deadbolt mortise locksets can be ordered with a door position switch. To order the door position switch with an L series lockset specify DPS in the o...:

How is the cosmetic back plate cover different from the mini mullion back plate?

Resolution: The intent is to cover the footprint left by a previous reader, more so if the previous reader was a larger one. :

Does the M490G maglock come with the L bracket?

Resolution: Yes, The M490G has the TJ bracket in the box.:

On an AD400-MS converting from a BD to PD, does the escutcheon need to be replaced?

Resolution: Yes. 46928750, which is the new outside escutcheon they will need. The BD uses the smaller hole CY escutcheon so they will need to change to the larger hole MS escutcheon. Make sure the finish is ...: