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FAQs

How do I get my HHD to communicate with a legacy PIM 485

Resolution: A Null Modem adapter must be used on the HHD serial cable. Hold down 'reset' and 'SA' buttons at the same time, let go of 'reset' and continue to hold down 'SA' until CR10, CR7 start flashing Red ...:

Is there a limit to the number of construction credentials that can be added to an AD/CO series lock

Resolution: AD200 max 5000 credentialsCO200 max 2000 credentials:

What is 410 operation?

Resolution: After commissioning the operation of ENGAGE commercial locks is described as 200, 210, or 410 operation. This nomenclature indicates if the device is operating in various standalone or on-line...:

Small part or item missing from a Dexter Commercial product?

Resolution: Replacement parts available for the Dexter Commercial locks are:LatchesStrikes:

Does the Icarte iPhone case work with the 5S

Resolution: Yes:

What is an F2F adapter

Resolution: An F2F adapter translates a wiegand signal into an F2F signal for GE panels. We do not offer one.It is not needed unless the Schlage reader is connected to a GE panel. it's not requir...:

What is the warranty for BE367

Resolution: The BE367 is Discontinued. No warranty available. Residential ApplicationsLifetime Limited Mechanical & Finish Warranty 1-Year Limited Electronics Warranty:

Can I use zero at the start of pin

Resolution: No through software however But AD/CO will allow the programming of a 0 manually at the beginning of a pin.:

What wood door manufacturers have fire tested with 3350WDC -F, 3550WDC -F, 9850WDC -F and 9950WDC-F?

Resolution: As of 5/24/2016 the below listings are valid. Contact the door manufactures for additional listing information. ...:

When did the Schlage motor driven mortise locks launch on the L9090 L9091 L9092 L9093 L9094 L9095?

Resolution: The new L909x was available to order 10/15/2014, with shipments starting 10/28/2014.: