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FAQs

What is the minimum door size that the 692 Smart bar can install on?

Resolution: 26 inches is the minimum door width that the current 692 Smart Bar can be cut down to.:

Where can I find the template for the NDE lock?

Resolution: Schlage® NDE series wireless locks with ENGAGE technology are designed to fit into a standard ND series cylindrical door prep, making it easy to upgrade without having to replace the door or modify...:

What are the ENGAGE Wi-Fi error codes?

Resolution: There are multiple reasons for Wi-Fi errors when setting up and using ENGAGE Schlage Electronic locks.- On March 7, 2016, additional Wi-FI ERROR message reporting was added in ENGAGE iOS 1.4.11 and...:

What thickness is the C604-402 blank rose for the AL25?

Resolution: The C604-402 blank rose is 0.163" thick with a depth of .250" when mounted on a door. The overall diameter of the rose is 3.450":

Can I replace the keypad or top panel on my GT400 in the field?

Resolution: No, it would need to be sent into the factory for repair.:

How do you get passed Error 128 with biometric readers?

Resolution: We still hit 1212# but then when it asks for code 67 or 77 these are your options. Enter 67# if the reader is a HKII or HP1k-3k Enter 77# if the reader is a HP4k or XL model:

What is the current draw of an HK-II?

Resolution: At idle the HK-II will draw approximately .58 amps at 12V and .29 amps at 24V.:

Is LM or DM option available with Falcon 25-R or F-25-R?

Resolution: The LM or DM option is available with 25-R or F-25-R. This option can be ordered with this device from the factory and cannot be added in the field.:

Is the LM or DM option available with Falcon 25-R or F-25-R? What is the difference?

Resolution: The LM and DM options are both available with Falcon 25-R or F-25-R devices. The LM and DM options each consist of one SPDT switch.The LM (Latch Monitor) switch is mounted such that the ...:

ENGAGE Sign In issues

Resolution: When creating a new account you must: 1) Have a working email as the ID for ENGAGE. The email must be opened and verified as working to launch the account. Check for email typos. ...: