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FAQs

Resolution: This is the ENGAGE WEB page BLOCK definition for credential function.This is the ENGAGE Mobile app screen shot setting the BLOCK credential function (Mobile Screen LINK)This is the ENGAGE...:

Do the HH99 series exit devices require any special templates?

Resolution: HH98/99 rim device uses the standard template.HH98/9927 surface vertical rod devices use the standard template.HH98/9947 concealed vertical rod devices use the fire rated template.HH98/9975 mortise...:

What is the maximum undercut for the LM9200 series?

Resolution: The undercut for the LM9200 is between 1/8" to 3/4".:

How do you factory default reset a Schlage Control lock?

Resolution: 1. Disconnect the batteries for at least ten (10) seconds. 2. Reconnect the batteries. 3. Wait for the lock to beep and flash three (3) times. 4. Within ten (10) seconds, rotate the i...:

Will the Schlage Control lock support proximity cards made by HID

Resolution: - The BE467 and FE410 are only compatible with smart credentials or aptiQmobile (phone as key) credential.:

What template can be used to prep the door for use with a CO-220-993 trim

Resolution: When prepping the door for a CO-220 in 993 trim, the customer can use the CO-Series 993 door prep template for models CO-100/200/250-993R (IE: Template CO-112...:

When was the Schlage E/B series discontinued?

Resolution: The Schlage E/B-series handlesets were discontinued in 1999.:

In Schlage Express, can the same card be used for different functions

Resolution: Yes, a card+pin must be configured.:

Does Engage work with PIV cards

Resolution: PIV is NOT supported by ENGAGE. The readers on the locks are not compatible with PIV credentials. :

What is the decibel rating of the M490DE alarm and the Nuisance alarm

Resolution: 91dB at 2 ft. for both Nuisance and release alarm which is the same as the older 101+ delayed egress mag lock. :