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FAQs

Is wiring harness Allegion Connect available for AD and CO series locks?

Resolution: Not currently. It is only available for select ND and L Series Schlage locks. &nbs...:

Does the GWE Gateway operate on 12vdc or 24vdc?

Resolution: The GWE can be powered by 12vdc or 24vdc. The included power plug is 24vdc but if a two wire power source from the ACP or elsewhere is used, the GWE can be power option can be selected or 12 ...:

When did LCN start shipping a new air pump (compressor) in the self contained control boxes (7981 and 7982)?

Resolution: April 6th 2016, we started shipping a new Air Pump in our self-contained Pneumatic Control Boxes. Easy to identify – pump is mostly Black. See here. :

How to do a clean re-install of Handnet Lite?

Resolution: You may need to re-install Handnet Lite from time to time, for example, if your database is corrupt. You need to uninstall the instance of SQL Server Express 2008 R2 called RSIWARE2 first, using Pr...:

Is the 1461 cylinder the same as the 1460T or 1461T cylinder?

Resolution: The 1461 and the 1460T cylinders actually have the same spring sets in them where as the 1461T has only a single spring. BUT – there is one other difference between the 1461 and the 1460T/146...:

Did the trim ring change on the B600 deadbolts?

Resolution: Part number B600-015 changed to B600-070. This ring is used for 1 5/8" - 2 1/2" standard door applications. Part number B600-016 changed to B600-089. This ring is used for ...:

What software do you convert Locklink 6 to?

Resolution: You can convert to Vanderbilt Premier or Enterprise. You CANNOT convert to Express.:

What is the diagnostic fee for RMA on HP3000E if they choose not to accept repair?

Resolution: For HP reader we charge the dealer a $135 fee. If the end user is asking we cannot give them pricing information for HP units. If it is a HKII then it is fine.:

Can you use a PS902 with 900-2RS board to power an electric strike or is it for EL exit devices only?

Resolution: The 900-2RS is typically only used for EL or QEL devices, even if a strike is fail secure the 900-4R or 900-4RL should be used. The 900-2RS output is a specific timed voltage output for EL and QEL...:

On the cover plate for the 672 Touchbar, is it smooth or has ridges. P972767-313?

Resolution: The cover plate for the 672 Touchbar is smooth.: