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FAQs

How to do a clean re-install of Handnet Lite?

Resolution: You may need to re-install Handnet Lite from time to time, for example, if your database is corrupt. You need to uninstall the instance of SQL Server Express 2008 R2 called RSIWARE2 first, using Pr...:

Is the 1461 cylinder the same as the 1460T or 1461T cylinder?

Resolution: The 1461 and the 1460T cylinders actually have the same spring sets in them where as the 1461T has only a single spring. BUT – there is one other difference between the 1461 and the 1460T/146...:

Did the trim ring change on the B600 deadbolts?

Resolution: Part number B600-015 changed to B600-070. This ring is used for 1 5/8" - 2 1/2" standard door applications. Part number B600-016 changed to B600-089. This ring is used for ...:

What software do you convert Locklink 6 to?

Resolution: You can convert to Vanderbilt Premier or Enterprise. You CANNOT convert to Express.:

What is the diagnostic fee for RMA on HP3000E if they choose not to accept repair?

Resolution: For HP reader we charge the dealer a $135 fee. If the end user is asking we cannot give them pricing information for HP units. If it is a HKII then it is fine.:

Can you use a PS902 with 900-2RS board to power an electric strike or is it for EL exit devices only?

Resolution: The 900-2RS is typically only used for EL or QEL devices, even if a strike is fail secure the 900-4R or 900-4RL should be used. The 900-2RS output is a specific timed voltage output for EL and QEL...:

On the cover plate for the 672 Touchbar, is it smooth or has ridges. P972767-313?

Resolution: The cover plate for the 672 Touchbar is smooth.:

On the BM-150 Pidion HHD, where do I change date /time?

Resolution: Click on Start, settings, system tab on the bottom and click on Clock & Alarms icon.:

Is it possible with the 653 keyswitch to be able to turn the key to activate, but not be able to remove the key until you turn it off or deactivate?

Resolution: 653-041 SPDT maintained X Key remove one position.:

What is the size of the cover screw for the full and metal cover on the 1450?

Resolution: The cover screw is a 8-32 X 5/16" flat head screw. Two per unit. These cover screws are not part of the standard screw pack, they are shipped in a separate bag.: