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FAQs

Are Schlage and Falcon electrified locks listed to UL294?

Resolution: Schlage electrified L9000 series (L9090, L9091, L9092, L9093 L9095 and L9490, L9491, L9492, L9493 and L9495) are UL294 listed. Schlage electrified ND series locks are NOT UL294 lis...:

New improved 2 3/4" backset ND and NDE latches began shipping February 2016

Resolution: Effective immediately, February 2016, an improved latchbolt will be shipped with the ND & NDE products, replacing the previous version. The new latchbolt offers substantially improved performan...:

Does LCN offer stand-alone air compressors?

Resolution: LCN discontinued the stand-alone compressor line (920, 921, 922, and 923 series) early Feb. 2016. :

Voltage and current requirements for the Schlage ND electrified locks.

Resolution: Beginning March 14th, 2016, the electrified ND (ND12EL/EU; ND80EL/EU; ND96EL/EU) begin shipping with a new motor driven design that replaced the previous solenoid version. The ND electrified ...:

Why is the screw head stripping out when installing the 1250 or 1450 LCN Aluminum Closer?

Resolution: The LCN 1250 and 1450 use screws that have a Chinese Phillips size 2 head. This falls between the US size 2 and 3 Phillips. We have had a couple installers mention that when they use a ...:

How do I update the door file after adding a credential on a BE467 lock?

Resolution: Place the card back onto the MT20W reader until you hear it beep 3x. Then present the card to the lock. The other method is through the Engage mobile app choosing ‘Update Door File’. :

How do I get a dry contact closure or open with an HK-2 and a BR-100 relay?

Resolution: Connect reader terminal 1 (+5V) to +5V on the relay, and connect terminal 5 on the reader to the Bell terminal on the relay. Use Normally open and Common on the relay if you want a closure by placi...:

What is the part# for the 692 smart bar shim kit if ordered the exit device without the SHK, mounting shim?

Resolution: Part number for the shim kit separately is P900275-BLK or P900275-GRY which comes with 2 shims and 4 screws.:

Can you take a KC9111 to work with a Von Duprin 33 exit device?

Resolution: No, the KC9111 was never compatible with the Von Duprin 33, there was a different KC narrow style model offered but only worked with the old style 33. The new 33A devices the KC narrow style did no...:

On the m490DEP, if you place a jumper on the release input, will it stay unlocked indefinitely without going into DE alarm?

Resolution: The release input can be a constant input and yes it will stay unlocked. The only issues is on the M490DEP, make sure the relock delay is at 0 so when the closure is removed the M490DEP will lock r...: