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FAQs

Is the battery holder part the same for the AD and CO?

Resolution: Yes the 4B battery holder is the same for AD and CO:

What is the part number to replace the PN99 solenoid?

Resolution: The part number for the PN solenoid is 051826-00. This will only work on devices sold after January 1, 2016. :

Can any button press turn on the touch screen of my lock

Resolution: The lock will register the pressed key as the first digit of a User Code. Unless the intended User Code begins with the same digit that was pressed, the lock will indicate an invalid Code and deny ...:

What is the firmware update procedure for Gateway?

Resolution: Gateway uses the ENGAGE "SoftAP" mode to update firmware. See the Gateway firmware update procedure HERE with screen by screen steps for clarity in the Technical Note (showing iOS devi...:

Can you retract the deadbolt on CO lock from the outside?

Resolution: Only with a mechanical key, not with codes.:

What kind of coin cell battery is on a HandPunch?

Resolution: It is a CR2035:

What replaced the 290 maglock?

Resolution: The 290 was a surface mounted shear lock. So at this point, the replacement (not same size) would be the GF3000SM. GF3000SM is slightly bigger in size:

Is the stainless steel single gang plate for 600 series push button available separately?

Resolution: Yes, it is available separately with part number P620033.:

What is the part # for the CO lock keypad membrane?

Resolution: The part # is 44487247:

How to adjust the backset on a Dexter DB1000 and DB2000 deadbolt.

Resolution: The DB1000 and DB2000 backset adjustment is explained in the instruction sheet, see here.IMPORTANT: DB1000 the deadbolt must be EXTENDED before changing the backset.DB2000 the deadbolt must b...: